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User Guide

Ticket Links & Claims

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Some tickets arrive through special links instead of a normal purchase or transfer. This page covers those claim flows.

Who: Guests assigned tickets by a group order purchaser.

Link: /group-claim/{token} (from a Claim Your Tickets email)

  1. Open the link from your email or message.
  2. Review ticket details and expiry if shown.
  3. Enter your email and click Continue if you're not logged in, then log in or register.
  4. Click Claim N Ticket(s).
  5. Click View My Tickets and add passes to your wallet.

Full steps: Group Portal — Claim tickets as a guest.

Who: Recipients of a one-off ticket distribution (not the same as a peer transfer).

Link: /distribute-ticket/{token}

  1. Open the link from the sender.
  2. Review the Claim Your Ticket page.
  3. Log in or create an account if prompted.
  4. Click Claim Ticket (or Accept Ticket).
  5. Open My Tickets and add the pass to your wallet.

If the link fails, ask the sender to check it wasn't already claimed or expired.

Who: Invitees with a complimentary ticket link from an organizer.

Link: /claim/{uuid}

  1. Open the link from your email or QR scan.
  2. Review event details on the claim page.
  3. Log in or create an account.
  4. Click Claim My Free Tickets.

If approval is required first, click Submit Request for Approval instead. You'll get email when approved or denied.

Voucher redemption

Who: Holders of a voucher code or voucher link.

Link: /voucher/{uuid}

  1. Open the voucher link.
  2. If required, click Login to Redeem and sign in.
  3. Review voucher details.
  4. Click Redeem Voucher & Get Ticket.
  5. Find the ticket under My Tickets.

Who: Anyone sent a wallet shortcut link by support or staff.

Link: /secure-ticket/{token}

  1. Open the link on the phone where you want the pass.
  2. Tap Add all N tickets to Apple Wallet or Add all N tickets to Google Wallet when multiple tickets are listed.
  3. Or use per-ticket wallet buttons for one at a time.
  4. Sign in if asked, then return to the link.

Secure links can expire or be single-use. See Managing Your Tickets — Use a Secure Ticket Link.

Who: Season ticket holders invited to renew.

Link: /renew/{token} (email only — not in main navigation)

  1. Open the renewal link from your email.
  2. Review Your Seats and the expiry banner.
  3. Change seats if allowed (Change Selected Seats).
  4. Click Confirm & Checkout and complete payment.

Full steps: Season Tickets & Event Packages — Presale renewal links.

If something goes wrong

Problem What to do
Link expired Ask the sender or organizer for a new link — expired tokens can't be reused
Link invalid or 404 Copy the full URL; don't truncate characters
Already claimed Check My Tickets and your wallet apps before asking for a new link
Wrong account Log out and sign in with the email the sender used, or link that email under Linked Email Addresses
Approval pending (free ticket link) Wait for the approval email; don't submit duplicate requests

Peer transfers (sending a ticket from your order to a friend) use a different flow — see Transferring Tickets and Accepting a Transfer.