Bookings

#Bookings

Bookings let you reserve a date and time for something — ice rental, a tour, timed entry, and similar. This is separate from buying a ticket to a single event.

You'll only see Bookings in the nav if your site offers them.

• Browse bookable experiences
• Make a booking
• Sign a waiver (if required)
• After you book
• Manage existing bookings
• If something goes wrong

#Browse bookable experiences

1. Click Bookings in the main navigation.
2. Browse the list.
3. Click a card to open its booking page.

If you're not logged in, the card may show Sign in to book. Log in or register first, then come back.

#Make a booking

On the booking page, follow the numbered steps:

#Step 1 — Choose a ticket type

1. Under Choose a ticket type, pick the option that fits your group.
2. Only one ticket type is selected at a time.

#Step 2 — Pick a date & time

1. Under Pick a date & time, use the arrows or date picker to choose a day.
2. Available slots appear below the calendar.
3. Click an available slot.
4. If nothing's open, try Next available or Calendar for another date.
5. If offered, Join waitlist notifies you when a slot opens.

#Step 3 — Add to your booking

1. After picking a slot, set Quantity for this slot with − and +.
2. Click Add to booking.
3. Repeat if you need multiple slots (when the experience allows it).
4. Check Your booking in the summary panel — subtotal, fees, taxes, and Total update as you go.

#Complete payment

1. When the summary looks right, enter payment in the Payment field (if payment is required).
2. Click Confirm booking.
3. Wait for Booking confirmed! A confirmation email goes out automatically.

Cancellation and change rules for this experience are on the page under Cancellation and changes before you pay.

#Sign a waiver (if required)

Some bookings need a signed waiver before Confirm booking turns on:

1. Read the waiver in the Sign waiver section.
2. Enter your Full legal name.
3. Draw your signature on the canvas (Clear signature to start over).
4. Click Agree and continue.
5. Click Confirm booking.

#After you book

1. Check your email for confirmation.
2. Open My Account → My Bookings (or My Bookings in the account menu).
3. On your reservation you can:
   • Open Receipt
   • Add to Apple Wallet or Google Wallet (when supported)
   • Open Ticket(s) or Calendar links when shown

#Manage existing bookings

From My Account → My Bookings (when you have bookings):

Use the Upcoming and Past tabs to switch between future reservations and past ones.

#Reschedule

1. Find the booking and click Reschedule (only when the organizer allows it and you're within the cutoff).
2. Pick a new date and time.
3. Confirm.

#Cancel

1. Click Cancel on the booking row.
2. Confirm in the dialog.
3. The page policy says whether you get a refund on cancellation.

Policy details (cutoff times, refunds) are on the booking page and in Cancellation and changes.

#If you have passes or credits

Some sites sell session passes or credits (you might see them under a store or passes page). If you have them, booking checkout may show covered slots at $0 or a message like credits applied. You can still pay cash for slots that aren't covered. This only applies when your site offers passes — it's not part of the default ticket checkout flow.

#If something goes wrong

Confirm booking is disabled.

Pick a ticket type, time slot, and at least one Add to booking entry. Complete the waiver if that section is visible. Enter payment when required.

No time slots available.

Try Next available or another date. Join the waitlist if offered.

I don't see My Bookings.

That tab only appears when you have bookable events on your site. If you finished a booking but can't find it, confirm you're logged in with the same email you used at checkout.

Payment failed.

Try another card. Check My Bookings before booking again so you don't double-book.

See FAQ — Refunds & cancellations for refund questions.