Last Updated: October 24, 2025

Thank you for using TicketSnap. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how TicketSnap ("we," "us," "our," or "Platform") collects, uses, discloses, and protects your personal information when you use our ticketing platform, whether through our website, mobile applications, or in-person point-of-sale systems.

We encourage you to read this Privacy Policy carefully. By using the TicketSnap Platform, you accept and consent to the practices described in this Privacy Policy.

1. About TicketSnap and Our Platform

1.1 Our Business Model

TicketSnap is a software-as-a-service (SAAS) ticketing platform that provides technology and services to event organizers ("Event Organizers" or "Organizers"). We are incorporated in British Columbia, Canada.

Important: When you purchase tickets through our Platform, you are buying directly from the Event Organizer, not from TicketSnap. We act as the technology platform and payment processor, facilitating the transaction between you and the Event Organizer.

1.2 Scope of This Policy

This Privacy Policy applies to:

• Our website at ticketsnap.ca and all subdomains
• Custom domains hosted by us for Event Organizers
• Our in-person point-of-sale systems used at event venues
• All transactions and interactions through our Platform

This Privacy Policy is directed towards individual consumers rather than businesses and covers personal information collected from residents of Canada and other jurisdictions where we operate.

2. Your Consent

2.1 How We Obtain Consent

We collect, use, and disclose your personal information only with your consent. We obtain your consent in different ways:

Express Consent: We ask for your explicit agreement before:

• Sending you marketing communications or promotional offers
• Sharing your information with Event Organizers for their marketing purposes
• Using your information for purposes not described in this Privacy Policy

Implied Consent: By using our Platform and providing your information, you consent to our collection and use of that information for:

• Processing your ticket purchases and transactions
• Delivering tickets and order confirmations
• Providing customer support
• Preventing fraud and maintaining security
• Complying with legal obligations
• Other purposes identified in this Privacy Policy

2.2 Withdrawing Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions. However, withdrawing consent may limit your ability to use certain features of the Platform or complete transactions. To withdraw consent, please contact us at [email protected].

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account
• Purchase tickets or other goods
• Contact customer support
• Subscribe to communications
• Interact with our Platform

This information may include:

• Identity Information: Name, date of birth, government-issued ID (if required for age verification)
• Contact Information: Email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit/debit card type and last 4 digits (full payment details are processed and stored by Stripe)
• Transaction Information: Purchase history, tickets purchased, event attendance
• Communication Information: Messages you send us, customer support interactions

3.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information about your device and how you interact with our services:

Technical Information:

• IP address and approximate location
• Browser type, version, and language settings
• Operating system and device type
• Unique device identifiers
• Network and connection information

Usage Information:

• Pages visited and features used
• Time and date of visits
• Referring website addresses
• Search queries and clicks
• Session duration and navigation paths

3.3 Information from Third Parties

We may receive information about you from:

• Event Organizers: Event details, attendance information, or additional requirements
• Payment Processors (Stripe): Payment verification and fraud prevention data
• Analytics Providers: Aggregated usage statistics and trends
• Law Enforcement: Information required for legal compliance or investigations

3.4 Information We Do NOT Collect

We do not:

• Store complete credit card numbers (Stripe handles all payment card data)
• Collect sensitive personal information unless specifically required (e.g., health information, political affiliations)
• Knowingly collect information from children under 13 without parental consent

4. How We Use Your Information

4.1 Primary Uses

We use your personal information for the following purposes:

Transaction Processing:

• Process ticket purchases and payments
• Deliver tickets to you via email or your account
• Validate tickets at event entry
• Process refunds when authorized by Event Organizers
• Maintain transaction records for accounting and tax purposes

Account Management:

• Create and maintain your user account
• Authenticate your identity when you sign in
• Remember your preferences and settings
• Provide access to your purchase history

Customer Support:

• Respond to your inquiries and requests
• Troubleshoot technical issues
• Resolve disputes and complaints
• Provide assistance with ticket access or delivery

Communication:

• Send transactional emails (order confirmations, tickets, receipts)
• Send service announcements (event changes, cancellations, system updates)
• Send marketing communications (with your express consent)
• Respond to your messages and feedback

4.2 Platform Improvement and Analytics

We use your information to:

• Analyze Platform usage and performance
• Identify and fix technical problems
• Develop new features and services
• Understand user preferences and behavior
• Improve user experience and navigation
• Conduct research and statistical analysis

4.3 Security and Fraud Prevention

We use your information to:

• Detect and prevent fraudulent transactions
• Identify suspicious account activity
• Verify user identity and payment methods
• Protect against unauthorized access
• Enforce our Terms of Service
• Comply with payment card industry security standards

4.4 Legal Compliance

We use your information to:

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Maintain required business records
• Protect our legal rights and interests
• Enforce contracts and policies

5. How We Share Your Information

5.1 Sharing with Event Organizers

Important: When you purchase tickets through our Platform, we share your information with the Event Organizer for the event you're attending.

We share the following information with Event Organizers:

• Your name and contact information
• Ticket purchase details and quantities
• Any information required for event entry or special accommodations

Event Organizers use this information to:

• Manage event attendance and entry
• Provide customer service at the event
• Send event-related communications (changes, reminders, updates)
• Contact you about future events (only with your express consent)

Event Organizer Responsibility: Event Organizers are independent data controllers who must comply with applicable privacy laws, including PIPEDA and provincial privacy legislation (BC PIPA, AB PIPA, etc.). They may have their own privacy policies governing their use of your information. We encourage you to review the Event Organizer's privacy policy. If you have concerns about how an Event Organizer handles your information, contact them directly.

5.2 Sharing with Service Providers

We share your information with trusted third-party service providers who help us operate the Platform:

Payment Processing:

• Stripe: Processes all payment transactions and stores complete payment card information. Stripe's privacy policy: https://stripe.com/privacy

Analytics and Performance:

• Google Analytics: Analyzes website traffic and user behavior. Google's privacy policy: https://policies.google.com/privacy

Seat Selection:

• Seats.io: Provides interactive seat maps and selection functionality. Seats.io privacy policy: https://www.seats.io/legal/privacy

Other Service Providers:

• Email delivery services
• Customer support software
• Data storage and hosting providers
• Security and fraud prevention services

Service Provider Requirements: All service providers are contractually required to:

• Use your information only for the specific services they provide to us
• Protect your information with appropriate security measures
• Comply with applicable privacy laws and regulations
• Not use your information for their own purposes

5.3 Business Transfers

If TicketSnap is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity. We will notify you of any such transfer and any choices you may have regarding your information.

5.4 Legal Requirements and Protection

We may disclose your information without your consent when required or permitted by law:

• In response to subpoenas, court orders, or legal processes
• To comply with applicable laws and regulations
• To cooperate with law enforcement investigations
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our users or others
• To prevent or investigate fraud, security breaches, or illegal activity
• To enforce our Terms of Service or other agreements

5.5 With Your Consent

We may share your information with third parties for other purposes when you provide express consent. For example:

• Sharing information with marketing partners (only with your opt-in)
• Participating in surveys or research studies
• Any other purpose you specifically approve

5.6 Aggregated and Anonymous Information

We may share aggregated or anonymized information that cannot identify you personally with:

• Event Organizers (attendance statistics, sales trends)
• Business partners and investors
• Researchers and analysts
• The public (industry reports, insights)

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us recognize your browser, remember your preferences, and improve your experience.

6.2 Types of Cookies We Use

Essential Cookies (Always Active):

• Authentication: Keep you logged into your account
• Security: Protect against fraud and unauthorized access
• Session Management: Remember your shopping cart and preferences during your visit
• Load Balancing: Ensure Platform stability and performance

Analytics Cookies:

• Google Analytics: Track how visitors use our Platform
• Measure page views, clicks, and navigation
• Understand user demographics and interests
• Identify popular content and features

Payment Processing Cookies:

• Stripe: Facilitate secure payment processing
• Detect and prevent payment fraud
• Remember payment preferences (with your permission)

6.3 Other Tracking Technologies

We also use:

• Pixel Tags/Web Beacons: Small images that track email opens and clicks
• Local Storage: Stores data in your browser for functionality and performance
• Session Storage: Temporarily stores data during your browsing session

6.4 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may limit Platform functionality)
• Block third-party cookies only
• Delete cookies after each session
• Receive notifications before cookies are set

Most browsers' Help section explains how to manage cookies. Please note that disabling essential cookies may prevent you from using certain features of the Platform, including making purchases.

Opt-Out Resources:

• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
• Your browser's privacy settings

7. Your Privacy Rights and Choices

7.1 Access and Correction

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update inaccurate or incomplete information
• Review: View your account information and purchase history

You can access and update most of your information by logging into your TicketSnap account. For additional requests, contact us at [email protected].

7.2 Marketing Communications

Current Practice: We currently send only transactional communications (order confirmations, tickets, event updates). These emails are necessary to provide our service and cannot be opted out of.

Future Marketing: If we introduce marketing communications in the future:

• We will ask for your express consent before sending promotional emails
• You can opt-in during account creation or purchase
• Every marketing email will include an unsubscribe link
• You can manage preferences in your account settings
• We will process opt-out requests within 10 business days

Event Organizer Communications: If you've consented to receive communications from an Event Organizer, you must contact them directly to opt out. We cannot control their marketing practices.

7.3 Account Deletion

You may request deletion of your account at any time by contacting [email protected]. Please note:

• We will delete your account and associated personal information
• Some information may be retained for legal or business purposes (see Section 8)
• Information already shared with Event Organizers remains subject to their policies
• Deleting your account does not cancel valid tickets you've purchased

7.4 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format. Contact us at [email protected] to make this request.

7.5 Objection and Restriction

You may object to or request restriction of certain processing of your personal information. We will accommodate reasonable requests unless we have compelling legal grounds to continue processing.

7.6 Exercising Your Rights

To exercise any of these rights:

1. Contact us at [email protected]
2. Provide sufficient information to verify your identity
3. Specify the right you wish to exercise and any relevant details

We will respond to verified requests within 30 days. There is no fee for reasonable requests, but we may charge for excessive or repetitive requests.

8. Data Retention

8.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain your account (if active)
• Comply with legal obligations (minimum 7 years for financial records)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

8.2 Retention Periods

• Active Accounts: Retained while your account is active and for 7 years after closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Payment Information: Last 4 digits retained for 7 years; full card data never stored by us
• Communications: Customer support interactions retained for 3 years
• Marketing Consent: Retained until you withdraw consent, then deleted within 30 days
• Legal Holds: Information subject to legal proceedings retained until resolved

8.3 Deletion After Retention Period

After the retention period expires, we securely delete or anonymize your personal information. Some information may be retained in backup systems for a limited time before permanent deletion.

8.4 Event Organizer Data

Information shared with Event Organizers is subject to their retention policies. We cannot control how long they retain your information or require them to delete it.

9. Data Security

9.1 Our Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your personal information:

Technical Security:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security assessments and updates
• Intrusion detection and prevention systems
• Secure payment processing through PCI-DSS compliant Stripe

Access Controls:

• Limited employee access to personal information
• Multi-factor authentication for administrative access
• Regular access reviews and audit logs
• Background checks for employees handling sensitive data

Organizational Security:

• Employee training on privacy and security
• Confidentiality agreements with employees and contractors
• Incident response and breach notification procedures
• Regular security policy reviews and updates

9.2 Your Security Responsibilities

You can help protect your information by:

• Using a strong, unique password for your account
• Not sharing your password with others
• Logging out after using shared or public computers
• Keeping your contact information current
• Reporting suspicious activity to [email protected]
• Being cautious of phishing emails impersonating TicketSnap

9.3 No Absolute Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You provide your information at your own risk.

9.4 Data Breach Notification

In the event of a data breach that poses a real risk of significant harm, we will:

• Notify affected users as soon as reasonably possible
• Report the breach to applicable privacy regulators
• Provide information about the breach and steps you can take
• Take measures to mitigate harm and prevent future breaches

10. International Data Transfers

10.1 Where We Store Your Information

Your personal information may be stored and processed in:

• Canada: Our primary data centers and offices
• United States: Cloud storage and service provider infrastructure
• Other Countries: Where our service providers operate

10.2 Cross-Border Transfers

When we transfer your information outside Canada:

• We ensure appropriate safeguards are in place
• Service providers commit to protecting your information
• We comply with applicable cross-border data transfer laws
• Your information remains subject to this Privacy Policy

10.3 Legal Access by Foreign Governments

Personal information stored in other countries may be accessible to government authorities in those countries under their laws. For example, information stored in the United States may be subject to access by U.S. law enforcement under applicable U.S. laws.

10.4 International Users

If you are accessing our Platform from outside Canada:

• You consent to the transfer of your information to Canada and other countries
• Privacy laws in these countries may differ from those in your jurisdiction
• We will protect your information according to this Privacy Policy regardless of location

11. Children's Privacy

11.1 Age Requirements

Our Platform is intended for users aged 13 and older. Users under 18 may use the Platform with parental or guardian involvement and consent as required by our Terms of Service.

11.2 Children Under 13

We do not knowingly collect personal information from children under 13 without verified parental consent. If you are under 13, please do not:

• Create an account
• Make purchases
• Provide any personal information

If a parent or guardian becomes aware that their child under 13 has provided us with personal information without consent, please contact us at [email protected]. We will delete such information promptly.

11.3 Parental Rights

Parents and guardians have the right to:

• Review personal information collected from their child
• Request deletion of their child's information
• Refuse further collection or use of their child's information

12. Third-Party Websites and Services

12.1 Links to Other Websites

Our Platform may contain links to third-party websites, including:

• Event Organizer websites
• Social media platforms
• Partner services
• Venue websites

12.2 No Responsibility for Third Parties

We do not control third-party websites or services and are not responsible for:

• Their privacy practices or policies
• Their content or accuracy
• Their security measures
• How they collect or use your information

We encourage you to review the privacy policies of any third-party websites you visit. Your interactions with third parties are governed by their policies, not this Privacy Policy.

13. Changes to This Privacy Policy

13.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• New legal or regulatory requirements
• Technological developments
• User feedback and best practices

13.2 Notice of Changes

When we make material changes to this Privacy Policy:

• We will update the "Last Updated" date at the top
• We will provide notice through email or prominent Platform notification
• We will provide at least 30 days' notice for material changes
• We may request your consent for changes that expand how we use your information

13.3 Continued Use

By continuing to use the Platform after changes take effect, you accept the updated Privacy Policy. If you do not agree to the changes, you should stop using the Platform and contact us to delete your account.

13.4 Previous Versions

We will maintain archived versions of prior Privacy Policies. Contact us if you would like to review a previous version.

14. Your Privacy Rights

14.1 Compliance with Privacy Laws

We are committed to complying with all applicable privacy laws and regulations in the jurisdictions where we operate, including federal and provincial privacy legislation in Canada.

You have rights under applicable privacy laws, which may include:

• Right to access your personal information
• Right to correct inaccuracies
• Right to withdraw consent (subject to legal or contractual restrictions)
• Right to challenge our compliance with privacy laws
• Right to file a complaint with a privacy regulator
• Other rights as provided by applicable law

14.2 Filing a Complaint

If you believe we have not complied with applicable privacy laws, you may file a complaint with the appropriate privacy regulator in your jurisdiction.

British Columbia:
Office of the Information and Privacy Commissioner for British Columbia
Website: https://www.oipc.bc.ca

14.3 International Users

If you are located outside Canada, additional privacy rights may apply under your local laws. Please contact us to learn more about your specific rights and how to exercise them.

15. Contact Us

15.1 Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

TicketSnap
Email: [email protected]
Location: British Columbia, Canada

15.2 What to Include in Your Request

When contacting us about privacy matters, please provide:

• Your full name and contact information
• Your account email address (if applicable)
• A detailed description of your request or concern
• Information to help us verify your identity
• Any relevant order numbers or dates

15.3 Response Time

We will acknowledge receipt of your request within 5 business days and provide a substantive response within 30 days. For complex requests, we may require additional time and will notify you of any extension.

15.4 Event Organizer Inquiries

For questions about how a specific Event Organizer uses your information, or to exercise rights related to information they control, please contact the Event Organizer directly through the contact information provided on their event page.

16. Additional Information

16.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

16.2 Automated Decision-Making

We may use automated systems to:

• Detect and prevent fraud
• Personalize your experience
• Analyze usage patterns

These automated processes do not make decisions that significantly affect you without human review. If you have concerns about automated processing, contact us at [email protected].

16.3 Do Not Track Signals

Some browsers have "Do Not Track" features that signal websites not to track users. We currently do not respond to Do Not Track signals, as there is no industry standard for how to interpret them. You can manage tracking through your browser settings and the opt-out tools mentioned in Section 6.

16.4 Accessibility

We are committed to making this Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format (large print, audio, etc.), please contact [email protected].

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By using the TicketSnap Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Thank you for trusting TicketSnap with your personal information.